How can I request support?
MASU’s official introduction lists free legal and psychological advice among its activities. Ask through its official contact channels about access, response times and consultation arrangements.
- Identify the kind of help you need. You can simply say that you have a legal question, need emotional support or want to ask about services.
- Choose a suitable contact channel. Use the button below to view MASU’s contact channels.
- Ask before sending details. Ask what information is needed and how your personal information will be handled. You do not need to send documents or a full account of your experience in the first message.
Steps towards a safety plan
A safety plan should fit your circumstances. No single recommendation is suitable for every situation.
- If it is safe, tell someone you trust and agree on a signal for asking for help.
- Think about an exit route and a place you could go.
- If children are with you, plan how they can stay away from conflict and seek help. Do not make them responsible for intervening.
- If you think your device is monitored, use a safer device to look for help if possible.
The “Quick exit” button changes the page; it does not erase browser history.
Safety guidance source: The Hotline’s guide (English). Contact information in this resource is for the United States.
Frequently asked questions
I do not know what kind of help I need. Where should I start?
You can ask the network about available services. A short message about your question or need is enough to begin; then ask for guidance on the next step.
Is MASU an emergency service?
This page and messaging MASU are not substitutes for emergency services. Response times are not confirmed on this website. In immediate danger, do not wait for a reply.
Can I seek help for someone else?
You can ask about support resources. Get the person’s consent before sharing their identity, documents or personal experiences.